What to Look for in a SIL Provider in Newcastle & the Central Coast
Choosing the right Supported Independent Living (SIL) provider is one of the most important decisions participants and families will make.
It’s not just about finding accommodation, it’s about finding a team that understands individual needs, encourages independence, and creates a home where people feel safe and valued.
Across Newcastle, the Central Coast, and wider NSW, families are looking for more than the basics. They want support that goes beyond compliance, delivered by people who genuinely care.
Below are a list of items that we believe individuals should look for when weighing up their decision of going with a SIL provider.
Personalised Care That Puts People First
At Custom Care & Accommodation, our approach begins with listening. Every participant has unique goals, whether that’s building daily living skills, connecting with their local community, or developing greater independence.
We work closely with each person and their support network to create a plan that’s flexible, transparent, and designed to grow with them.
Why Choose a Registered NDIS Provider?
Registration matters. It ensures providers are regularly audited and meet strict national quality and safety standards. For participants and families, this means peace of mind. As a registered NDIS provider, we’re committed to accountability and open communication, families always know where they stand and what to expect.
Not Just Housing.
We believe Supported Independent Living should never feel institutional. Our focus is on creating homes, not facilities. From the way we match participants to housemates, to the supports we provide day-to-day, everything is about building a comfortable, welcoming environment where people feel respected and in control.
Local Knowledge & Local Support
Being part of the Newcastle and Central Coast communities means we know the local services, networks, and opportunities available to participants. Whether it’s supporting someone to take part in community events, access education, or find employment pathways, we ensure participants remain connected to the people and places that matter most to them.
Flexible SIL Options to Suit Changing Needs
Life doesn’t stand still, and neither should support. Alongside SIL, we also offer in-home care, community access, and short-term accommodation (STA/MTA & respite).
This means participants can receive the right level of support at every stage of their journey, with the ability to adapt as needs and goals evolve.
We’re committed to more than just meeting the NDIS benchmark. Our mission is to raise the standard of care in the Hunter, Central Coast, and beyond. That means consistent, high-quality support delivered with dignity, transparency, and genuine connection.
Looking for a SIL Provider in Newcastle or the Central Coast?
If you’re seeking a Supported Independent Living provider that prioritises independence, trust, and personal choice, Custom Care & Accommodation is here to help.
Contact our team today to learn more about how we can create a home and a support plan tailored to you.