Privacy Policy
Last Updated: 20 March 2025
Custom Care & Accommodation is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. What Information Do We Collect?
We collect personal information that is necessary for providing our NDIS services, including Supported Independent Living (SIL), Community Access, In-Home Care, and Short-Term Accommodation (STA/MTA & Respite). This may include:
1.1 Personal Information
• Name, date of birth, and contact details (phone number, email, address).
• NDIS participant details (NDIS number, plan details).
• Emergency contact details.
• Health information, including medical conditions, disabilities, and support needs (only where relevant to service delivery).
• Payment and billing details.
1.2 Website and Digital Data
• IP address, browser type, and device information.
• Website usage data, such as pages visited and time spent on the site.
• Cookies and tracking technologies for improving website experience (you can adjust cookie settings in your browser).
1.3 Employment & Recruitment Information
If you apply for a job or express interest in working with us, we may collect:
• Resume, qualifications, and employment history.
• Background checks, references, and Working With Children or NDIS Worker Screening checks.
2. How Do We Collect Your Information?
We collect personal information in several ways, including:
• Directly from you when you contact us, fill out forms, request services, or subscribe to our updates.
• From third parties, such as NDIS support coordinators, health professionals, or authorised representatives.
• Automatically through our website, cookies, and analytics tools.
3. How Do We Use Your Information?
We use personal information to:
• Provide and manage NDIS services tailored to your needs.
• Communicate with you about your care, bookings, or inquiries.
• Improve our website and services through analytics and user feedback.
• Ensure compliance with NDIS guidelines and government regulations.
• Recruit and manage staff for delivering high-quality care.
• Send relevant updates or marketing communications (you can opt-out at any time).
4. Who Do We Share Your Information With?
We do not sell or rent personal information. However, we may disclose information when necessary to:
• NDIS-related entities, government agencies, or regulatory bodies (where required for compliance).
• Healthcare providers, support coordinators, or family members (with your consent).
• Third-party service providers (such as IT support, cloud storage, or analytics tools).
• Law enforcement or legal authorities (if required by law).
We take steps to ensure that all third parties comply with strict confidentiality and data protection standards.
5. Data Security & Storage
We implement strong security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
• Data is securely stored in protected systems, with restricted access for authorised personnel only.
• Encryption and firewalls are used for online data protection.
• Regular security reviews help safeguard against cyber threats.
If a data breach occurs that could cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under Australian privacy laws.
6. Your Rights & Choices
You have the right to:
• Access and update your personal information.
• Request deletion of your data (subject to legal and service requirements).
• Withdraw consent for marketing communications.
• Make a privacy complaint if you believe we have mishandled your data.
To exercise these rights, contact us at:
Email: [email protected]
We will respond to requests within a reasonable timeframe, in compliance with privacy laws.
7. Cookies & Online Tracking
Our website uses cookies and tracking technologies to enhance user experience.
You can:
• Adjust browser settings to block or delete cookies.
• Opt-out of analytics tracking via Google Analytics settings.
Note: Disabling cookies may limit some website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Always review their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal requirements or service changes.
The latest version will always be available on our website. We encourage you to check back periodically for updates.